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Frequently Asked Questions

GENERAL
  • Do I need a rug pad under the Cloudmat? No, Cloudmat rug has anti-slip surface so there is no need to put a rug pad underneath.
  • Where can I buy kitchen / bath mats in the video? We're working to partner with nationwide retailers to have them available in stores near you. Stay tuned for announcements!
  • Are you coming out with any colors or patterns? Yes! We will be introducing new patterns later this year. 
  • Do you offer different sizes? At this moment, we are only offering 1 size for the Cloudmat rug, which is 8 ft x 4.5 ft.
CLEANING & CARE
  • How do I clean? You can use any cleaning detergent that does not contain chlorine beach that could discolor the rug. 
  • Can I use pet odor and stain remover?  Yes, of course! 
SHIPPING
  • How soon will my order ship? All products available in stock will be shipped out via FedEx Ground in 1-2 business days. It could take 1-5 business days to be delivered to your address. 
  • Do you ship to Canada? At this time we are only shipping within continental US.
  • Do you ship Internationally? We've partnered with MyUS.com to ship over 200 countries. MyUS.com is an international mail forwarder. When you sign up, you will receive a private U.S. street address - this is where we will ship your order. Then, MyUS.com makes sure your order is correct and delivers it to your international address. To get started, just sign up at MyUS.com. Then, use your new U.S. address when you place your order on our website.